At The Bread App, we value our customers’ satisfaction above all else. We put in every effort to ensure our bakery items meet the quality standards our customers have grown to anticipate and enjoy.
If, however, there is a fault in the item received, or if you are dissatisfied with your order in any way, we are here to ensure your experience is as seamless as possible with our easy Refund Policy as follows:
1. Cancellation and Full Refunds:
All orders can be cancelled for a full refund within 2 hours of making the order. If the order has already been baked or dispatched, we will be unable to cancel it and process a refund.
2. Quality Issues:
If the ordered items are not up to your expectations in any way, please notify us within 48 hours of receiving the order. To have a refund issued, the item must be returned to us for inspection. If we find that the item is indeed subpar, a full or partial refund will be processed, depending on the severity of the issue.
3. Late or Missed Deliveries:
If your order is not delivered on the scheduled date and time due to our fault, you are eligible for a full refund.
4. Refunds for payments made via credit card will be issued to the original pay source, and cash payments will be refunded via direct wire transfer.
5. Refunds will be processed within 14 working days from the complaint date.
To request a refund, please send an email to our customer support at [email protected]. Remember to include details of your order and clearly state your reason for a refund to speed up the process.
At The Bread, we strive to create a transparent and fair environment for our customers. We appreciate your feedback and remain committed to improving our service to achieve 100% customer satisfaction.
Please note: This policy does not cover changes to your taste preference or if an incorrect order was placed. Always review your order prior to confirming your purchase.
We appreciate your understanding and cooperation. Thank you for choosing The Bread App.
